Account & Data Deletion

How to Request Account Deletion

If you wish to permanently delete your Aozo account, you can do so by submitting a deletion request via email. Please follow these steps:

1. Send an email to care@aozo.in from the email address associated with your Aozo account.
2. Use the subject line: "Account Deletion Request".
3. In the body of the email, state that you would like to permanently delete your account and all associated data.

Our support team will process your request and confirm once your account has been scheduled for deletion. This process typically takes up to 7 business days.

What Happens When Your Account is Deleted?

Once your account is deleted, the following actions will take place:

• Personal Data: Your name, email address, profile information, and login credentials will be permanently removed from our active databases.
• User Content: All documents, files, emails, and data stored across Aozo Docs, Mail, Drive, and other services will be permanently deleted and cannot be recovered.
• Premium Subscriptions: Any active subscriptions will be immediately canceled, and you will lose access to premium features.

Data Retention and Legal Obligations

While your primary account and user data are deleted immediately upon processing the request, we may retain certain limited information for a longer period (up to 7 years) solely to comply with legal, tax, or regulatory obligations, or to resolve disputes and enforce our agreements. This retained data will not be used for any marketing or active business purposes.

Need Help?

If you have any questions or require assistance with the deletion process, please contact us at care@aozo.in.